PLEASE INSPECT GOODS BEFORE YOU SIGNING.
To file a claim for a product damaged in transit, must inspect the goods and report any damage suffered in transport, in the receipt document provided by the carrier.
In this way we can manage the transport.
Please note that in this case would be a situation beyond our control. We will try to fix it as soon as possible with the carrier and / or insurance.
This situation is completely different to cases of warranty for malfunction or manufacturing defect.
In case of return for reasons unrelated to our product the return costs are your responsibility and the refund will only be made after checking the condition of the item.
In case of return resend the order properly packed in the original box.